General Information

Do you offer generic copies of your catalogs?

Yes! Shop our generic printed catalogs here. You can also view generic catalogs online at virtualjewelrycatalogs.com.

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Do you have images ready for use on social media?

We have image packs great for all marketing. Feel free to use them on Facebook, Pinterest, Instagram & Twitter. Please click here to see what images are available.

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How do I update your product availability on my website?

Our Daily Stock List is updated each day by Noon Central Time. The downloadable spreadsheet includes items currently out of stock, discontinued items from current catalogs, items newly back in stock that day and closeout items that have sold out.

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Do you have any restrictions on where I sell your product?

No, you can sell our items on any website or marketplace of your choice.

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Ordering

Is there a minimum order?

Yes, we require a low $75 minimum.

When will my order ship?

Orders are normally shipped the business day after they are placed with us. UPS Overnight orders placed by Noon Central Time Monday - Friday are guaranteed to ship the same day.

What are your shipping charges?

We offer both UPS and USPS Priority Mail Services for shipping at the following rates:

Service Continental U.S. Alaska & Hawaii Canada
USPS 3-Day Priority Mail $5.00 $5.00 -
UPS Ground $8.95 $19.95 -
UPS 2-Day Air $10.95 $31.95 -
UPS Priority Overnight $24.95 - -
UPS Express Saver - - $38.95

For shipments outside the United States and Canada, you’ll be charged actual UPS shipping costs. Be sure to select “Worldwide Express” shipping during checkout, and we will calculate your shipping cost, notify you of your order total, and adjust your final invoice.

Returns

What is your return policy?

We are happy to replace a defective item or refund your purchase price within 30 days from the date of your order. Please call us at 800.531.5316 to get a Return Authorization Number. Claims for missing merchandise must be made within 10 days. We are unable to repair, replace or accept returned merchandise after it has been sold to your retail customer.

If I haven't received my order or my order arrives damaged what should I do?

Please contact us as soon as possible if your package does not arrive when it should have (based on your shipping method choice) or arrives damaged by the carrier. We'll be happy to track it and help you with the delivery problem.

Product Information

Do your products have UPC codes?

Our products do not have UPC identifiers.

Does sterling silver tarnish?

Yes, sterling silver does tarnish. This is a natural reaction the metal has with chemicals in the air. Frequent light polishing with a polishing cloth designed for sterling silver will help minimize tarnish. Please visit our Jewelry Information Page for more details on care, cleaning tips and information on sterling silver as well as other metals.

Items plated with 14K gold, rhodium, or ruthenium (gunmetal) are extremely tarnish resistant.

Engraving

Do you offer engraving services?

Engraving is offered on a nice range of items. Please see our engraving page for products and font choices. Discounts are applied on multiple engraved items and your engraving orders ship USPS Priority Mail for free!

Pricing

Are the prices on your web site my cost?

The prices on our web site always reflect your wholesale cost at the current silver market rate.

Why don’t the prices I see online match what’s in my printed catalog?

Our printed catalogs and our virtual catalogs show suggested retail pricing, which allows you to use those catalogs with your customers. In contrast, the prices shown online are your wholesale cost. Also, prices on silver items may have fluctuated up or down, based on changes in the value of fine silver since your catalog was printed. The prices you see online always reflect the current silver market. For more details on silver pricing click here.

Are there any discounts available?

Volume discounts are available year round:

  • Orders over $250 receive free USPS Priority Mail shipping.
  • Orders over $500 receive a 10% discount and free USPS Priority Mail shipping.
  • Orders over $1000 receive a 15% discount and free UPS 2 Day Shipping.
  • Chain items are also eligible for bulk discounts. See the individual chain item pages for discount details.

Billing & Accounts

What methods of payment do you accept?

We accept Visa, MasterCard, Discover Card or American Express. Orders can be prepaid or shipped COD via UPS to locations in the U.S. Open accounts (net 30 days) are available to U.S. Customers with an approved credit application on file. Please click here to download the application.

I placed an order online recently and now it looks like you've charged my credit card twice. What's happened?

Funds are not automatically captured (card is not charged) when you place an order, but an authorization for funds takes place. If something is unexpectedly out of stock or you add items and your total changes, the authorized amount is reversed and your card is charged only for the items you are receiving. Depending on your bank's policies, the authorization may drop off immediately or within 24-48 hours time, so it is possible you may see both appearing for a short time.

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