Sorry you’re having trouble! Here are some of the most frequently asked questions we receive about our website. Just click on the topic you’re interested in for more info.
Q: I don’t see prices for any items. What’s going on?
A: Because we are exclusively a wholesale supplier and we sell only to jewelry retailers, we do not allow the general public to view our pricing online. This helps your business, keeping your cost out of the public eye. To view pricing, you must have an approved web account (which you can set up here) and you must log in to our site.
Q: Why don’t the prices I see online match what’s in my printed catalog?
A: Our printed catalogs and our virtual catalogs show suggested retail pricing, which allows you to use those catalogs with your customers. In contrast, the prices shown online are your wholesale cost. Also, prices on silver items may have fluctuated up or down since your catalog was printed based on changes in the value of fine silver (click here for details). The prices you see online always reflect the current silver market.
Logging In
Q: I’m having a hard time logging in.
A: Here are a few troubleshooting ideas:
Verify that you are typing in your user name and password correctly. They are case-sensitive, so "Silverjewelry" is not the same as "silverjewelry" or "SilverJewelry."
If you remember your user name, but have forgotten your password, type your user name into the login form and click "Forgot your password?" for your password to be sent to the e-mail address that you used when setting up your web account.
If you need further assistance, send us an e-mail at webmaster@mmasilver.com or call us at 1 (800) 531-5316. Please include your MMA customer code.
Q: I can log in OK, but then I’m getting logged out when I click to other pages. What’s wrong?
A: This problem can usually be fixed by clearing your cache/cookies in your internet browser.
Your internet browser automatically stores data in your temporary files for faster site performance. We recently made upgrades to our web platform to speed up our site and improve your experience. But in some browsers (such as Internet Explorer), temporary data stored before our upgrade can send conflicting signals that may interfere with your browser’s ability to keep you logged in to our newer platform. Once you clear your cache and/or cookies, the problem will typically go away.
To clear cache or cookies in Internet Explorer: Go to Tools >> Internet Options >> General Tab, and find the “Browser History” section. Please click the “Settings” Button to confirm your temporary files settings, and click OK. Then click the “Delete…” button, which will take you to a menu asking you what sort of data you wish to delete. Please check the “Temporary Internet Files” and “Cookies” options and then select Delete. If you’ve bookmarked our site in your “Favorites”, you may need to remove that bookmark before clearing your cookies, since some settings allow cookies to be preserved for bookmarked sites. If you are still having trouble, please call us at 1 (800) 531-5316, ext. 217.
Q: How do I change my user name or password?
A: After logging in, you will see a link in the upper left corner of the homepage (just below the search bar) saying “Go to My Account ”. Click this link, and then follow the link to "Update My Account Information". To change your password, you must fill in both the “Password” and “Confirm Password” fields. After you make all the changes you would like to make, you must click the “Save” button near the bottom of the page to save your changes.
Q: How do I log out of the site?
A: If you are using a shared computer, we recommend logging out after using our site. To log out, click the “Go to My Account” link on our home page (when logged in, this link will be underneath the search bar near the upper left of the home page). This will take you to your “My Account” page. Click the “Logout” link on the lower right of this page.
If you are using a private computer, we recommend checking the “Remember Me” box when you log in. This lets you save time and skip the login/logout process altogether.
Updating Your Address
Q: How do I change my address?
A: During checkout, you will be asked to confirm your “Ship To” address – you can make changes on that page if you would like your order to ship to an alternate address. You can also change your “Ship To” address by (1) logging in, (2) clicking the “Go to My Account ” link that will appear on the homepage (just underneath the search bar), (3) following the link to "Update My Account Information", and then (4) making the necessary changes and clicking "Save" at the bottom of the page.
If you are making a permanent address change, please call or send us an e-mail to let us know, or make a note in the "Special Order Instructions" field during checkout. Changing your address online allows us to ship an order to an alternate address, but it does not update your business’ address across all of our records – for example, it will not update the mailing address that we keep on file to send you new catalogs.
Creating a New Account
Q: How do I set up an online account?
A: To create your web account, click here and fill out our web account request form. You will then receive an e-mail approving your web account within 1 business day. Once your online account is approved you can start ordering online immediately.
If you are having trouble with the new account form, here are some tips:
If you click "Save" and the new account form reappears, look to see which field title(s) appear in red text. These are required fields, and they must be filled in so you can proceed.
If another customer is already using the user name you selected, you will be asked to choose a different user name (this field will appear in red). Try choosing another user name and resubmitting the new account form.
If you have any other problems setting up your account, e-mail webmaster@mmasilver.com or call us at 1 (800) 531-5316.
Q: I’ve ordered before from MMA over the phone. Do I need to set up a web account?
A: Yes, even if you already have an MMA customer code, you will need to set up a web account to place online orders. When you set up your account, you will choose the user name and password that you will use for your online orders.
Product Details
Q: I’m looking at a page of items but I can’t find any details about the products. How can I get more information about the jewelry?
A: Try clicking on the product image to go to a page with more details about that item. For most styles we provide additional information about the item, including details about its size, the materials used, and even a list of a few related items. You can also look for an underlined product code or product name, which will also link to a product details page.
If you have more questions about any item, just give us a call. We excel at learning your company’s unique needs and helping you select the perfect items for your customers!
Q: How can I tell how big an item is?
A: Customers explore our website using all sorts of computers and mobile devices, so when browsing online items may not appear on your screen in actual size. Most of our product descriptions include sizing information, but if you have any questions about the size of an item, please call one of our customer service representatives. Items photographed in our print catalogs are shown in actual size unless otherwise indicated.
Ordering Rings
Q: How do I request a particular ring size?
A: On the product details page, beneath the “Add to Basket” button, there is a box where you can type in the ring size that you would like to order.
If you are ordering multiple rings, just type in each size that you would like in this field. For example, if you would like a total of three rings (two size 7 rings and one size 8 ring), type “3” in the “Quantity” field and type “7, 7, 8” in the “Size(s)” field.
You can also indicate what you would like us to do if a size that you requested is out-of-stock. If any size is OK, choose “Any Size OK” and we will ship the closest available size. If you would like no more than one size variance in either direction, please select “Within 1 Size OK”. Or, if no substitutions are acceptable, select “No Substitutions” and we will only ship a ring if the exact size you requested is available.
Adding Items & Editing Your Basket
Q: How do I add multiple quantities of an item to my basket? How do I edit my basket?
A: If you are browsing within a category or viewing search results, you can add one item to your basket by clicking the “Add to Basket” button. To add multiple quantities, click on the item to see its product details. From that page, you can enter the total number you would like to order into the “Quantity” field and then click “Add to Basket”.
To view the contents of your basket, click on the “Basket & Checkout” link in the top right corner of the page (near the shopping bag icon). From this page, you can edit the number of items you would like to order by changing the number in the “Quantity” field and clicking “Update”. Remember: you must click the “Update” button to save your changes!
Q: How long will items remain in my basket?
A: Items that you add to your basket will be stored there for 24 hours.
If you would like to save items for longer than that, you can add them to your Favorites List. Just sign in and click the "Add to Favorites List" button from any product details page. Items saved in your Favorites List will never expire. When you return, you can sign in and click the "My Favorites List" link near the top of the page to view a list of the items you saved during your previous visits.
Shipping for Image Discs
Q: I am ordering an Image Disc only, and I’d like it e-mailed to me. But when I try to check out, it’s asking me to choose a shipping option. E-mail delivery is free, right?
A: Don’t worry! We will waive the shipping charge manually before we process your order. Just select any shipping option (such as Ground, $8.95) – although you will see that shipping rate on your web invoice, we will remove it and charge only $15 to your credit card. We can send you a final invoice on request if you need one for your records.
Volume Discounts
Q: My order is over $500 so I qualify for a volume discount. Why don’t I see this discount applied when I view the items in my basket?
A: Your volume discount will be calculated and will display on your screen during Step 3 of the checkout process, before you are asked to enter your credit card information and finalize your order. It will be listed as a separate line item, below the list of the products you are ordering. For orders over $500 you get 10% off your order. For orders over $1,000 you get 15% off plus free 2-day shipping within the continental United States.
