How Do I Set Up An Account?
MMA International supplies jewelry only to business customers for resale. To set up an account with us, you must provide your Business Number issued by the Canada Revenue Agency. Canada requires a Business Number to set up an import-export account. Once you provide us with your company information, we can usually set up your account on the same business day.
You can submit your information in three ways. For the fastest service, call us toll free at 1 (800) 531-5316 and a customer service representative will help you set up your account over the phone. Second, you can sign up for an account online; after submitting your business information, you will receive an e-mail notifying you when your account is approved (usually within the same business day). Finally, you can also fax us your Business Number and other business information at 1 (888) 531-5316 along with your first order - click here to download a copy of MMA International's order form.
To obtain a Business Number, you can call the Canada Revenue Agency at 1 (800) 959-5525, or you can register for a Business Number online at the Canada Revenue Agency website by clicking here.
Will I Have To Pay Duties and Taxes on My Order?
Yes, you will be required to pay all applicable duties and taxes when you receive your shipment. This payment is not made to MMA International, and these charges will not appear on your MMA invoice.
The amount of duty you owe will depend on the type of merchandise you import. MMA International is not able to calculate your duty charge. Please refer to the Canada Border Services Agency's Customs Tariff website for a complete list of product categories and duty rates.
Canadian taxes will also be applied when you receive your order. This will include the Goods and Services Tax (GST), which is collected at the border at the same time as applicable duty. According to the Canada Revenue Agency, "if you are registered for the GST/HST and the importer... you may claim an input tax credit for the tax you paid on the imported goods." Please click here for information from the Canada Revenue Agency as to how the GST applies to imports. Provincial Sales Tax (PST) may also apply.
MMA International is not able to calculate the taxes you may owe or provide tax advice. If you have questions about what taxes will apply, please contact the Canada Revenue Agency or a local tax expert.
Does My Order Qualify for NAFTA Tariff Treatment?
Only certain goods that originate in the United States, Canada, or Mexico qualify for NAFTA's favorable tariff rates. To qualify, goods must meet the strict terms of the NAFTA agreement - not all items manufactured in the United States or another NAFTA country qualify as "originating goods" under the agreement. The items in MMA International's Silver Stars Collection and Wildfire Fashion Collection are produced in the United States, Mexico, and more than 10 other countries around the world. Therefore, some items will qualify for NAFTA tariff treatment, but others will not. To determine whether a specific item qualifies for NAFTA tariff treatment, please ask your customer service representative or click here to download a list of NAFTA eligible items.
What Are My Payment Options?
All international shipments must be prepaid. You may pay with a credit card - we accept Visa, MasterCard, Discover, and American Express - or you may submit your payment via wire transfer. If you choose to pay by wire transfer, please call us at 1 (800) 531-5316 to get the necessary bank information.
What Shipping & Brokerage Rates Will Apply to My Order?
A flat-rate $38.95 charge will apply on all orders shipped to Canada. This discounted rate includes both 2-day air shipping from UPS Worldwide Express Saver Service and customs brokerage through UPS.
The same flat charge applies regardless of the size of your order. For orders over $1,000, this shipping charge will be reduced to $29 as part of your volume discount. This shipping charge will be paid to MMA International, and it will appear on your invoice. There may also be additional UPS disbursement fees and/or other UPS fees that may apply when your merchandise clears customs.
If you choose, you may select another agent to handle customs brokerage for you. However, additional charges will apply, and this will not affect your MMA International shipping rate. This may also delay your order.
An additional $28 remote location charge may apply for shipping to certain remote locations in Canada, as classified by UPS. Delivery may take from 1 to 3 business days depending on your location.
Does This Shipping Rate Include Customs Brokerage Fees?
Yes, customs brokerage through UPS is provided free along with your standard 2-day air shipping charge. As noted above, however, this shipping rate does not include duties, Canadian taxes (GST and PST), or additional UPS fees that may be due when you receive your shipment.
What Is Your Pricing Structure?
All prices listed on our website are current. These prices show your wholesale cost. All pricing is in US dollars. If you are using our printed catalogs, please note that the prices listed are suggested retail prices. Information about how to determine your wholesale cost is listed in the Frequently Asked Questions section of the catalog. Prices on sterling silver and other precious metal jewelry will be adjusted up or down when there are significant changes in the value of fine silver: click here to learn more about our pricing structure.
What If There Is a Problem With My Order?
If you receive your order and an item is defective, we are happy to replace it or refund its cost (the price you paid to MMA International for the item, not including duties and Canadian taxes). Call us at 1 (800) 531-5316 to get a Return Authorization Number. Returns will not be accepted without a Return Authorization Number. You also must include a copy of the original invoice along with your return. After 30 days all sales are final. Returns cannot be accepted after the item is sold to your retail customer. We reserve the right to charge a 15% restocking fee for any returned item that does not comply with our return policy's guidelines.
UPS has an outstanding delivery record, but should you not receive your order on time, please contact us immediately. Any claim of missing merchandise must be made within 10 days of the date of the invoice. By placing your order, you commit to paying all duties, taxes, disbursement fees, and other applicable charges associated with importing the goods into Canada. MMA International will not refund your purchase price if you choose not to accept the goods at customs or fail to pay applicable charges.